Yellcom Computer Services

With the latest news that the U.S. Commerce Department bans Kaspersky software, it is important you undersand our service providers are based in North America.

Yellcom Computer Services, a veteran-owned business, offers enterprise-quality IT services throughout Worcester County (MA), Northern RI, Northeastern CT and beyond. We focus on businesses with 1 to 30 employees. We are primarily an internet-based service business. So, we can service a business based in Auburn, MA that has offices throughout the USA and Central America.

In 2002 while unemployed, Jack’s daughters encouraged him to start his own business. During this period, the family physician and one daughter’s employer asked him to repair their desktop workstations. They were infected with viruses and behaving poorly. Repairing them was easy. They were extremely pleased. “Maybe self-employment and an IT service company has some merits.” Through sheer luck and support, the business became operational in 2005.

The first two years, 2005-2006, were a major learning curve. IT support back then was about reacting to machine malfunctions, removing viruses, finding a lost Word file, etc. I call this reactive support. Users were incredibly stressed. I had to calm some of them down before they could explain the issue. I even had one user slam his mouse on the wall! It shattered. He went home.

So, I wanted my IT services to be preemptive and not reactive. I do enjoy hearing from first-time callers and, if given the opportunity, reducing their technology-related stress. Yellcom customers are much happier and less stressed. Our monthly reports show the reason for it. Want proof? See our “What are preemptive cybersecurity protection services?” on our FAQs tab.

We strive for 5-star customer reviews. We enjoy replacing sad and angry faces with happy faces. Computers can be friendly. Our customers’ computers are friendly!

IT service offerings can be overwhelming to a business owner. Selecting our Services tab illustrates this point. Most of those services are of importance to businesses with servers and a staff of ten or more people.

For smaller companies, the service offerings are much simpler and easier to understand. Your technology is basic with no servers, simple network, and one or more workstations, smart phones, tablets, and printers. Our basic services listed below are all you need. For example, a workstation with our Backup and Customer Support services is fully protected from malware and any disaster.

Our basic services listed below are a “must have” for any business of any size. These basic services keep your systems and data healthy. We do this by ensuring your software is up to date, your systems and data are malware free, and your backup files are stored (encrypted) on private, redundant, cloud-based, backup servers.

Some of these services overlap or share an interdependency. For example, you must have healthy systems and data to have healthy backups. Finally, the Business Community services depend on those healthy backups.

To make it easier to understand our basic service offerings, we organized them into these four categories:

Select the Services tab for a more in-depth understanding of the basic services and our other services.

We perform our services on site, when necessary, but mostly we operate remotely over secure, high speed, internet connections.