Services
Services are continuous 24/7/365. Some of these services overlap or share an interdependency. For example, you must have healthy systems and data to have healthy backups.
We organize our most popular services into four categories as shown below. Select each one for more information.
Security & Cybersecurity Management
We offer security and cybersecurity protection services for:
- On-site and cloud-based assets
- Servers, laptops, VMs, and PCs
- MS Exchange emails and attachments
- Web applications with 2FA, MFA, etc.
- Network management
- Dark Web monitoring
- Multifactor authentication (2FA+)
Disaster Recovery
We offer the following backup and restore services:
On-Site Data and Systems
- Servers
- Desktops
- Laptops
- Virtual Machines (VMs)
Cloud-Data
- MS 365 Business
- Google Workspace Read more.
Customer Support
We offer a 24/7/365 multilingual Service Desk based in North America. They:
- Answer the phone 24/7/365 and within 5 rings
- Resolve simple issues on the first call
- Escalate issues to an extended Service Desk when more complex issues require more time to correct
Business Continuity
Business Continuity services provide redundant access to your computers, e-mail, and to your on-site and cloud-based data.
We offer the following business continuity services to protect your workflow:
- Redundant, on-demand, virtual machine for on-site and cloud-based servers and desktops
- Redundant email flow
- Redundant cloud data
- Service Desk – 24/7/365 Read more.
Our cybersecurity and backup services are fully automated with monthly reports. Business continuity is a mixture of automated and managed services. Our Customer Support services are pure labor intensive 24/7/365.
In addition to the services explained above, we also offer assessments. They are typically a one-time effort identifying what is right, what needs to be corrected, and an action plan to fix them. Once corrected, additional assessments may be run quarterly to ensure compliance with stated policies and goals. Examples of some assessments are:
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- Security assessment
- Cybersecurity assessment
- Network equipment assessment
- Disaster Recovery assessment
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- Risk Management assessment
- Technical assessment
- System Readiness assessment
- Recovery assessments
Contact Us
Following a discussion about your business, its needs, and your concerns, we can make recommendations. Contact us if you wish to discuss your possibilities.